Order processing

All orders are processed within 2-3 business days (excluding weekends and holidays). If an item in your order is out of stock, you will be notified by a Concierge Service Representative and given an estimated time of arrival.

Payment

All the prices listed on killerspin.com are in USD, and accepted forms of payment are: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, PayPal & Amazon Payments.

Taxes

IL, TN and WA residents will have sales tax added to their orders. Any other local taxes are the responsibility of the purchaser.

Shipping

All orders will be processed and shipped within two business days (excluding tables, see table shipments below). Once your order is shipped you will receive an email with your tracking information.

Standard shipping

All orders, excluding tables, are sent via UPS, USPS or FedEx Ground, and standard delivery time is 6 to 8 business days. Shipping cost is determined by the zone where the destination zip code is located. International FedEx shipping to Canada is charged FedEx-provided rates regardless of the amount, and all taxes and duties must be paid by the consignee.

Table shipments

Table orders arrive at destinations in approximately 15-20 business days. This applies to all standard LTL and White Glove Deliveries.

Expedited shipping available for additional fees per request and quote separately.

Table shipping include to the door (front door, back door, and garage) delivery to most cities in the 48 contiguous United States. Freight companies' rates are higher than average to certain areas of the United States and additional charges may apply. If so, you will be notified before your table is shipped.

All tables are shipped by Freight, Monday-Friday 8AM to 7AM. Some residential areas may be inaccessible by delivery truck, and the truck company may be unable to access certain residential areas. If you feel that your required destination inaccessible to a truck: please contact Killerspin Customer Service prior to placing your order.

Killerspin will notify you once your table has been shipped, via email, and provide you with the tracking number. FedEx will also contact you via email and text messages to receive notifications for tracking and delivery details and if selected, to schedule a delivery time. If no delivery appointment is chosen, there is no signature required upon delivery.  

Should you need to make changes for any reason once the table has been shipped, additional charges may apply. If you need to make changes to your delivery, please contact trucking company at the customer service number provided in your text or email communication from them.

If you select to the door delivery with an appointment, carrier requires you to be present when the table is delivered for a signature. Carrier will provide liftgate service (a smaller truck specially equipped with a hydraulic lift) to easily get your table to the ground.

Additional services can be provided by carrier , these include Inside Delivery, unboxing and box removal (additional charges apply). Please contact Killerspin before your shipment delivers if this service is needed.

If you require assembly, we have a separate White Glove Service, starting from $350.

Please notify Killerspin should you require any of the above services, there will be NO help in assembling the table unless requested.

Should you fail to comply with the arranged delivery time, you will be responsible for any additional charges for redelivery and/or storage fees established by the freight company.

Once the table is removed from the truck, and while the driver is still present, please make sure to inspect the table for any damage. Table damage must be noted on the Proof of Delivery at the time of delivery to ensure proper credit. If for any reason you suspect damage that is not visible, please note "Subject to Inspection" on the delivery receipt. Should the driver not allow you to make this notation please refuse the shipment and contact Killerspin. For any concealed table damage found after the delivery you must notify Killerspin within five (5) days of delivery to ensure proper credit. If you find your table has concealed damage do not assemble the table. If a table has freight damage and a pick-up by the freight company is required, you are responsible for re-packing the table in its original packaging. Should you fail to comply with the arranged pickup time and re-packaging, you will be responsible for any additional charges for new pick up and/or other such fees established by the Freight Company and Killerspin. 

Holiday Shipments

To ensure your table arrives in time for Christmas, please place your order by December 6. Orders placed after this date may not be delivered by December 25.

Shipments outside the United States

Table shipments to Canada might be charged extra shipping based on the shipping zone and all duties and taxes must be paid by the consignee.

For other deliveries outside the United States, all duties and taxes must be paid by the consignee, additional shipping charges may apply. Please contact Killerspin Concierge Service at 312.441.0124 or concierge@killerspin.com to request more information on these shipments.

Warranty

All products have a 30 day warranty against factory defective merchandise with the exception of tables, which have a 1 year limited warranty. This warranty does not cover misuse, or customer inflicted damage to a product. Any products that are requested to be assembled, such as Blades and Rubbers, are taken as is, unless damage occurs due to shipping. All used products are taken as is. Beyond the warranty, parts are available for sale from Killerspin for certain products, such as tables.

Robots

Killerspin provides a 1-year manufacturer warranty for this product. If there is a manufacturer defect within the warranty period, we will replace the product, or send you the replacement part for free. 

If you would like to return the product within the warranty period, we will charge a 25% restocking fee, and issue a refund for the remaining amount. Upon inspection, the return will only be accepted if it is returned in its original packaging, undamaged, and unused. 

Return policy

If there is extensive damage to the product, please contact Killerspin Concierge Service at 866-577-6291 or concierge@killerspin.com at your earliest convenience, and reference your order/shipment number. All products with shipping or factory damage will be replaced or refunded by Killerspin. More information may be required depending on date and products ordered.

Prior to return of any and all merchandise, a proof of purchase and authorization must be made by Killerspin via e-mail phone. Customer must initiate the return process within 30 days upon delivery. Any returned product must be returned in its original packaging and in saleable condition, to an address provided to you by a Concierge Service Representative, or the customer will be charged with a 25% re-stocking fee.

Products must be new, unused, and contain all original accessories. Rubber, nets, and balls cannot be returned if opened.

Returned goods must be shipped with freight prepaid via US Postal Service, UPS or FedEx, or an LTL freight company of your choice (for larger items, such as tables). Refunds will not be given for the shipping costs. This applies to all products, including tables. If the returned merchandise is found to be factory defective, a shipping label would be provided to you by a Concierge Service Representative.

Products returned, and in the opinion of Killerspin that appear to be damaged by the customer, will NOT be accepted for return, exchange or refund. A customer requesting the return of the damaged product which was sent to and received by Killerspin will require all shipping charges to be charged to the customer for the return of such product or products, unless arrangements of such products are made in advance and authorized by Killerspin.

Refunds may take up to 10 additional days to be available in your account, depending on your bank’s policies.

The above rules and prices are subject to change without prior notice.