(Last updated: April 18, 2024)

Killerspin takes your privacy seriously. Please read the following to learn more about our privacy policy.

WHAT THIS PRIVACY POLICY COVERS

This policy covers how Killerspin treats personal information that Killerspin collects and receives, including information related to your past use of Killerspin products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. This policy does not apply to the practices of companies that Killerspin does not own or control, or to people that Killerspin does not employ or manage.

INFORMATION COLLECTION AND USE

GENERAL

WHAT IS “PERSONAL DATA”? WHAT IS “PROCESSING”?

“Personal data” is any information that allows you to be identified. This does not include anonymous data where you cannot be recognised, for example financial or general sales data.

 “Processing” includes the collection, storage, transfer, editing and updating of personal data. Almost every “use” of personal data is likely to be “processing”. We have categorised the different types of personal data below and explained how and why we use or “process” this data.

HOW AND WHY WE USE PERSONAL DATA

We use personal data when the law allows us to do so. There are different justifications for using personal data, known as a “lawful basis”, which include:

 - compliance with the law or our legal obligations;

- performing a contract with you or a contract we may be about to enter with you;

- where necessary for our “legitimate interests” or those of a third party; and

- where you consent to processing.

 A “legitimate interest” means a business or commercial reason to use your personal data. We balance this against the impact on you (positive and negative) and your legal rights. We explain the lawful basis we rely upon and use of your personal data below. In some instances, more than one lawful basis may apply.

CONTACT INFORMATION AND IDENTIFICATION

Name, surname, website username, addresses, email address and telephone numbers.

TYPE OF DATA / USE

FURTHER DETAILS

“LAWFUL BASIS”
New accounts and purchases.

To create an account on our website we need details to identify you and manage your account. We also use this information to administer your account, to process and send you an order, including where you do not create an account but order as a “guest”.  

To perform the contract between us.

Communicating about orders, returns and after sales service.

When you place an order, we use your details to confirm and accept the order and to send information on delivery. Where you request to return a product, we need to identify you, your order and may communicate with you if you have queries or request to return a product.  

To perform the contract between us. To give effect to your legal rights and to comply with legal obligations.

Contacting you about new products, news and events.

We want to keep you informed about our new products and exciting news about our brand. We will only do this where you have asked us to contact you and you may ask us to stop at any time.

It is in our legitimate interests to promote our brand, services and products. We ask for your consent to contact you for marketing. You provide this consent when you tick the box online, enter your email into our newsletter sign-up on the website or where you provide your details to a sales assistant and request to be contacted. 

Payment processing.

We need personal data to process payments. We do not have access to or store any card data. We use a third-party payment service provider to process payments. Without your data we cannot process and receive your payment and you will not receive your order. We also use this information when we process refunds to ensure the payment can be made and is made correctly.  

To perform the contract between us. To comply with our legal obligations 

To let you know if we change our terms and policies.

When we make significant updates to this policy, we want you to know about the changes. We will send an email to let you know what has changed and where you can review the changes and what this means for you and your data.

To perform the contract between us. To comply with our legal obligations.

To prevent fraud, security breaches, legal violations and misuse of our website. 

We need to check that payments made to us are genuine and not fraudulent. We need to protect you against fraud and criminal activity and protect our business.

To comply with our legal obligations.

To send you “abandoned basket” emails. 

If you set up an account or are part way through our order process and the transaction is closed, if we have your email or account details, we may contact you to confirm if you meant to cancel or if you want to restore the transaction. This saves you having to go back to our site and repeat the order process.

It is in our legitimate interests to check that everything is OK with your order and ask if you would like to complete the transaction.

DATE OF BIRTH AND GENDER

TYPE OF DATA / USE

FURTHER DETAILS

 “LAWFUL BASIS”
To prevent fraud, security breaches, legal violations and misuse of our website.

We need to check that payments made to us are genuine and not fraudulent. We need to protect you against fraud and criminal activity and protect our business.

To comply with our legal obligations. It is in our legitimate interest to protect our website from misuse which may not result from compliance with a legal obligation but is a breach of our website terms.
To recommend products to you and to understand more about you.

We may recommend products and services to you that are of interest and better suited to you as an individual. We also need to understand more about you and demographics, so we can offer a range and variety of products and services that you and other customers want.

 It is in our legitimate interest to understand more about you, who is buying our products and how we can improve our products and services, so they are suited to our customers and clients as a whole and to particular individuals.

Age verification

We need to verify the age of people using our site to ensure the website is not being used by children.  

 To comply with our legal obligations.

Killerspin collects personal information when you register with Killerspin, when you use Killerspin products or services, when you visit Killerspin pages or the pages of certain Killerspin partners, and when you enter promotions or sweepstakes. Killerspin may combine information about you that we have with information we obtain from business partners or other companies.

When you register we ask for information such as your name, email address, birth date, and zip code. For some financial products and services we may also ask for your address. Once you register with Killerspin and sign in to our services, you are not anonymous to us.

Killerspin collects information about your transactions with us and with some of our business partners, including information about your use of financial products and services that we offer. Killerspin automatically receives and records information on our server logs from your browser, including your IP address, Killerspin cookie information, and the page you request.

Killerspin uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

CHILDREN

When a child under age 13 attempts to register with Killerspin, we ask that he or she have a parent or guardian create a Killerspin Family Account to obtain parental permission.

Killerspin will not contact children under age 13 about special offers or for marketing purposes without a parent's permission. Killerspin does not ask a child under age 13 for more personal information, as a condition of participation, than is reasonably necessary to participate in a given activity or promotion.

INFORMATION SHARING AND DISCLOSURE

Killerspin does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

We provide the information to trusted partners who work on behalf of or with Killerspin under confidentiality agreements. These companies may use your personal information to help Killerspin communicate with you about offers from Killerspin and our marketing partners. However, these companies do not have any independent right to share this information.

We have a parent's permission to share the information if the user is a child under age 13. Parents have the option of allowing Killerspin to collect and use their child's information without consenting to Killerspin sharing of this information with people and companies who may use this information for their own purposes; We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Killerspin's terms of use, or as otherwise required by law. We transfer information about you if Killerspin is acquired by or merged with another company. In this event, Killerspin will notify you before information about you is transferred and becomes subject to a different privacy policy.

Killerspin displays targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria - for example, women ages 18-24 from a particular geographic area. Killerspin does not provide any personal information to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad. Killerspin advertisers include financial service providers (such as banks, insurance agents, stock brokers and mortgage lenders) and non-financial companies (such as stores, airlines, and software companies).

COOKIES

Killerspin will set and access Killerspin cookies on your computer. Killerspin lets other companies that show advertisements on some of our pages set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to Killerspin's cookies. Killerspin uses web beacons to access Killerspin cookies inside and outside our network of web sites and in connection with Killerspin products and services. This includes your ability to edit and delete your account information and preferences.

CONFIDENTIALITY AND SECURITY

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you. Your Killerspin Account Information is password-protected. In most areas Killerspin uses industry-standard SSL encryption to protect data transmissions.

CHANGES TO THIS PRIVACY POLICY

Killerspin may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Killerspin account or by placing a prominent notice on our site.